Siemens Digital Industries Software Support Engineer in Boston, Massachusetts
Mendix – the leading low-code application development platform:
The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.
Read our Customer Stories (https://www.mendix.com/customer-stories/) to learn more about the wealth of software and solutions global organizations have built with the Platform.
At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.
As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.
Work in a structured, lean, and agile way with your team.
Sort tickets by their validity, impact, and priority.
Resolve tickets yourself or distribute tickets to the correct actors within Mendix.
Be supportive to other teams and units.
Work together towards a higher goal instead of working in isolation.
Collaborate closely with your team and other teams.
Thoroughly understand our customers value drivers, measure them, and tirelessly work to achieve them.
Create loyal and referenceable customers by delivering an experience focused on driving value.
Knowledge and Development
Be eager to learn more and improve Mendix’s products, processes, your team, and yourself.
Keep your knowledge of the Mendix platform up to date.
Share knowledge within R&D, Mendix, and with customers, e.g. via the Forum, documentation in the knowledge base, and so on.
Able to meet and exceed customer expectations while cultivating relationships that secure commitment and trust. Places a high priority on customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
Experience in a customer facing role, interacting with end users via email, phone, and CRM system.
Experience with traditional application design and deployment. Low code experience is a bonus.
Has laser focus on quality and the success of our customer, ability to push back properly according to our policies.
Outstanding communication and interpersonal skills
Ability to work cooperatively with others to help a team or work group achieve its goals.
Can communicate effectively using the right channels with customers and colleagues in timely manner. Also includes being clear and concise in both oral and written communication.
Experience with Cloud deployments and infrastructure troubleshooting
Can maintain high levels of activity or productivity, operating with enthusiasm, effectiveness, and determination over an extended period. Makes someone else feel energetic, excited, eager, and engaged.
BS or master’s degree in Computer Science, Software Engineering, or other relevant course of study.
If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
Equal Employment Opportunity Statement
Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Job Family: R&D
Req ID: f87aadf6-6100-4cca-944c-3aa8b3f28d96