Siemens Digital Industries Software Service Manager (Global Delivery Network – Mexico) in Mexico City, Mexico
What we are looking for:
The objective of this position is to help scale the GDN nearshore center at Mexico to deliver Solution and CApS Services. This role will work with stakeholders across the world in defining and driving business aligned initiatives to grow the Mexico nearshore center.
Set and track goals and objectives. This includes developing and implementing a strategic plan for the center, as well as setting and tracking performance metrics.
Manage the center budget. This includes allocating resources, tracking expenses, and ensuring that the center is operating within budget.
Recruit, hire, and train staff. This includes developing job descriptions, conducting interviews, and providing training and development opportunities for staff.
Oversee the day-to-day operations of the center. This includes ensuring that the center is meeting customer expectations aligned to business objectives
Develop and maintain relationships with key stakeholders. This includes working with clients, vendors, and other internal departments to ensure that the center is meeting the needs of all stakeholders.
Continuously improve the center. This includes identifying and implementing new ways to improve efficiency, effectiveness, and customer satisfaction.
As Operations Management:
Prepare and track YOY Operational and Budget Plan for the location
Facility and Infra Management
Ramp up / Hiring – Lateral and Campus.
Local Partner Management to plan additional capacity
Approval of purchase orders and expense reports
Maintain Utilization of the team
People Development / People Management
Project Delivery – Monitoring and reviews
Forecasting and Business Planning for Noreshore
Required Knowledge/Skills, Education, and Experience
Proficiency in Engineering or similar
Advance English skills
10 + years of relevant experience in service delivery
Hands on experience or related experience running MOM or PLM (Product Lifecycle Management) Programs
Managed/Scaled large teams
Good understanding of Global teams and working with multicultural teams
Ability to work in matrix organization
Basic knowledge of PLM or MOM products
Knowledge on basics concepts of utilization, profit, and loss
Preferred Knowledge/Skills, Education, and Experience
Basic understanding of Costing, Finance
Working knowledge of Remote delivery
Good communication and Presentation skills
Location: Mexico City
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Job Family: Customer Services
Req ID: 379968