What we are looking for:

The objective of this position is to help scale the GDN nearshore center at Mexico to deliver Solution and CApS Services. This role will work with stakeholders across the world in defining and driving business aligned initiatives to grow the Mexico nearshore center.

Your responsibilities:

• Set and track goals and objectives. This includes developing and implementing a strategic plan for the center, as well as setting and tracking performance metrics.

• Manage the center budget. This includes allocating resources, tracking expenses, and ensuring that the center is operating within budget.

• Recruit, hire, and train staff. This includes developing job descriptions, conducting interviews, and providing training and development opportunities for staff.

• Oversee the day-to-day operations of the center. This includes ensuring that the center is meeting customer expectations aligned to business objectives

• Develop and maintain relationships with key stakeholders. This includes working with clients, vendors, and other internal departments to ensure that the center is meeting the needs of all stakeholders.

• Continuously improve the center. This includes identifying and implementing new ways to improve efficiency, effectiveness, and customer satisfaction.

As Operations Management:

• Prepare and track YOY Operational and Budget Plan for the location

• Facility and Infra Management

• Ramp up / Hiring – Lateral and Campus.

• Local Partner Management to plan additional capacity

• Approval of purchase orders and expense reports

• Maintain Utilization of the team

• People Development / People Management

• Project Delivery – Monitoring and reviews

• Forecasting and Business Planning for Noreshore

Required Knowledge/Skills, Education, and Experience

• Proficiency in Engineering or similar

• Advance English skills

• 10 + years of relevant experience in service delivery

• Hands on experience or related experience running MOM or PLM (Product Lifecycle Management) Programs

• Managed/Scaled large teams

• Good understanding of Global teams and working with multicultural teams

• Ability to work in matrix organization

• Basic knowledge of PLM or MOM products

• Knowledge on basics concepts of utilization, profit, and loss

Preferred Knowledge/Skills, Education, and Experience

• Basic understanding of Costing, Finance

• Working knowledge of Remote delivery

• Managing P&L

• Good communication and Presentation skills

Location: Mexico City

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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Job Family: Customer Services

Req ID: 379968